Support
We’re here to help.
Help with the KAISAN app and platform — and the fastest way to reach a real person.
Contact us
Talk to us directly
The quickest way to get help is to email us. We aim to respond to every genuine request promptly.
Frequently asked questions
How do I get access to KAISAN?
KAISAN is provided to organisations and the leaders within them. If you’d like access for yourself or your organisation, get in touch and we’ll arrange it.
How do I sign in?
Sign in with the account details provided by your organisation’s KAISAN administrator. If you’re having trouble signing in, email us and we’ll help straight away.
How do I manage or cancel my subscription?
KAISAN subscriptions are arranged with your organisation. To change or cancel, contact your organisation’s administrator or email us and we’ll point you in the right direction.
How is my data handled, and how do I request a copy?
We take the privacy of your information seriously — see our Privacy notice for how we handle data. To access, correct or delete your personal data, email us and we’ll deal with your request in line with your rights under UK data-protection law.
Something isn’t working — what should I do?
Email us with a short description of the problem (and a screenshot if you can). We’ll get back to you as quickly as we can.